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Cycle Loft Is Open To Support You 


Message During The COVID-10 Challenge 

Dear Friends of Cycle Loft, thank you for your support throughout this exceptional time--Cycle Loft hours can be found here. Below you will find important information on our current operations along with FAQs. This page is intended to help you find the answers you are looking for so please read it before contacting us. 

IMPORTANT!

If you have purchased a new bike that has to be assembled or if you have a bike undergoing a repair please do not show up at the shop until you have been notified by we will contact you by email and/or text.  If you have questions please call service department 781-272-0870, for an immediate response. You will NOT get an immediate response if you email us.

When you transact with us, whether repair or otherwise, please confirm that we have your current contact details including email and mobile phone number for text messaging.

Information On Current Operations (Updated March 2021)

IMPORTANT!

  • If you have purchased a new bike that has to be assembled or if you have a bike undergoing a repair please do not show up at the shop until you have been notified by we will contact you by email and/or text.  If you have questions please call service department 781-272-0870, for an immediate response. You will NOT get an immediate response if you email us.
  • When you transact with us, whether repair or otherwise, please confirm that we have your current contact details including email and mobile phone number for text messaging.
  • We are still operating curbside when the weather allows. Only a limited number of customer are allowed limited part of the store to do our part to prohibit the spread of the Covid 19 virus. 
  • A complimentary new bike checkup is included within the first 30-60 of purchase of your new bike.

Bicycle Repair Services

For service work please queue at the Cafe Doors, to the far right of the building (when facing Cycle Loft.) We apologize for the inconvenience and delay associated with the overwhelming volume of repair work. We are still operating curbside when the weather allows. Only a limited number of customer are allowed limited part of the store to do our part to prohibit the spread of the Covid 19 virus. If it is not your turn to enter the store, please wait outside until a space opens, or call us from your car and we can inform you when you may enter.

Please Note:

  • If you have purchased a new bike that has to be assembled or if you have a bike undergoing a repair please do not show up at the shop until you have been notified by we will contact you by email and/or text.  If you have questions please call service department 781-272-0870, for an immediate response. You will NOT get an immediate response if you email us.
  • We accept our last service customer of the day 30 minutes prior to closing--at 5:30pm Monday-Saturday (4:30pm on Sunday.)
  • We will no longer be performing "while you wait" service on Mondays, due to personnel shortages. Riders are welcome to drop off bicycles during the day.
  • We will continue to endeavor to perform "while you wait" service on minor repairs, Tuesday through Sunday, as time and staff allow. We will continue to intake bicycles for subsequent repair every day of the week.

Sales Queries

Please queue at the Double Sliding Doors, at the center of the building (when facing Cycle Loft). keeping in mind the yellow & black X's on the pavement denoting 6 feet of distance between customers. As mentioned above, we are still operating curbside when the weather allows. Only a limited number of customer are allowed limited part of the store to do our part to prohibit the spread of the Covid 19 virus. If it is not your turn to enter the store, please wait outside until a space opens, or call us from your car and we can inform you when you may enter.

Online Purchase Pickup

Please queue at the Double Sliding Doors at the center of the building. Please be sure to bring a photo ID that matches the name on your order and your method of payment, whether by credit card or Paypal. For your protection, we cannot release orders to customers who do not have valid ID at the time of pickup.

If you are ordering online, please be aware that we need to process the order and will email you when it is ready for pickup. Please do not show up to pick up your order until we have contacted you via email/text to let you know your order is ready for pickup.  As mentioned above, we are still operating curbside when the weather allows. Only a limited number of customer are allowed limited part of the store to do our part to prohibit the spread of the Covid 19 virus. If it is not your turn to enter the store, please wait outside until a space opens, or call us from your car and we can inform you when you may enter.

We are doing our very best to adapt to these new circumstances, and will do whatever we can to preserve your retail experience--that being said, the C19 Challenge has caused overwhelming demand and supplies of nearly every product have become quite scarce. Our vendors are doing everything in their power to produce bicycles etc. as quickly as possible--and this takes time, sometimes weeks, sometimes many months--we ask for your patience during this time. If you are pre-ordering your bicycle for future delivery, please be aware that due to global supply chain issues, final prices for future bicycles arriving after August of 2021 are subject to change

Furthermore, we are working with fewer staff than usual, which is putting additional strain on our ability to meet every customer demand--we are doing the best we can given the circumstances, and we ask for your patience and understanding.

Before Visiting The Store...

Please keep these things in mind:

  • Please do not come to the store if you are feeling unwell in any way.
  • Please wear a mask and bring some patience and good nature.
  • Please be prepared to wait outside of the store while we perform any at once bicycle service.
  • Please bring your own helmet if you are going to be test riding bicycles.
  • Please continue emailing your questions to ride@cycleloft.com and calling (781)-272-0870 with your queries.

Remember, outside is always open--let's continue to collectively take a breath and keep moving forward--fall is here--go for a ride--there is no such thing as bad weather, just not the right garments.

Frequently Asked Questions


General Store Information

Q: What are your current business hours?

A: Cycle Loft hours can be found here

Q: Do you currently offer repair services?

A: Yes. We know that bike repairs and maintenance are still valuable services. Contact us to make your service appointment today.

Q: Can I return a bike or cycling gear if it's not right for me?

A: Yes. We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please see our "Policies, Shipping, and Returns" below for more information.

Placing an Online Order

Q: How do I find the right bike?

A: We're here to help. You can shop bikes online, and contact us with any questions on sizing, bike models, availability, or anything else on your mind. We can make buying a new bike fun and easy, even over the phone!

Q: How do I pick the right accessories for the bike I’m ordering?

A: While shopping for a bike online, you can also explore our selection of apparel and accessories. You can use our Cycling Essentials page as a guide. Give us a call if you have any questions.

Q: Will my bike come assembled?

A: Yes. Every bike purchased from our business is professionally assembled by a trained bicycle mechanic and undergoes a comprehensive safety check before delivery.

Q: Are pricing and availability accurate on your website?

A: Our website is connected directly to our store inventory, along with inventory from our most trusted suppliers. With rare exceptions, if you see that an item is in stock on our website, then it is available to order. However, due to increased demand, many bikes are selling quickly and may be unavailable when an order is processed. We will contact you after you make your purchase if we encounter any issues.

Receiving My Online Order

Q: Do you offer home delivery?

A: No, but we do offer ground shipping. Nearly all parts and accessories are available for delivery via a package carrier such as UPS, USPS, or FedEx.

Q: Do you offer curbside pickup?

Yes. We are offering curbside pickup for all products. We will contact you via email and or text message when your order is ready.