Policies, Shipping & Returns
100% SATISFACTION GUARANTEE
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
Complete bicycles from certain manufacturers may be subject to destination fees. Any additional charges or fees that are not shown or paid for during online checkout will be collected by a representative from Cycle Loft either in advance or at time of pickup. We will make every effort to be transparent with any fees and apologize for any inconvenience may be caused by varying methods of payment.
SHIPPING (Continental U.S)
Shipping options are available for most apparel and accessory items. Orders typically ship within one business day of being placed. Due to our dealer agreements, some bikes may not be eligible for shipping.
|Order Amount||Standard Shipping||In-Store Pickup|
|$50 - $100||$15||Free|
|$100.01 - $150||$18||Free|
|$150.01 and over||$21||Free|
*Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Brompton and Dahon brand products do not qualify for free shipping.
Sorry, but we do not ship outside of the Continental U.S.
SHIPPING FOLDING BIKES
Brompton and Dahon brand products do not qualify for free shipping. If you are purchasing a folding bike then shipping is estimated at checkout. Final shipping charges will be adjusted to the actual shipping cost up to $75. We will notify you by email if your actual shipping is greater than our initial estimate. It will also appear in Your Account and on the invoice we ship with your order.
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
Photo ID is required for order pickup. For your protection, please be sure to bring a photo ID that matches the payment information on your order. We cannot release orders without valid documentation.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned must be in original packaging and still have tags attached. Merchandise that appears used will be subject to a restocking fee. Shoes must be unused and uncleated. Mounting of cleats constitutes non-new condition. (Labor fees are not refundable, i.e., custom built wheels.)
Additional return policy details:
- Returns are accepted up to 30 days after the purchase date
- Refunds can be issued in the original form of payment or in store credit
- Returned product must be in new, resellable condition, complete with all original packaging
- To initial an online return, please email email@example.com with the subject line, "Online Return Request"
- We do not cover the return shipping cost for online orders
Non-stocking items (including but not limited to custom products) are non-refundable
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone 781-272-1870 or email firstname.lastname@example.org.
PRICES AND INFORMATION
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!