Bontrager Carbon Care Wheel Loyalty Program
Free Repair or Replacement For Two Years
In the unlikely event that you damage your Bontrager carbon wheels within the first two years of ownership, we’ll repair or replace them for free. We’ll also continue to offer coverage after two years from the original date of purchase, with a discounted rebuild or replacement available to all original owners of Bontrager carbon wheels, regardless of the date of purchase.
This program applies to Bontrager carbon wheels that come stock on bikes as well as aftermarket wheel purchases and comes at no additional cost to the original owner.
Program Details
The Carbon Care Wheel Loyalty Program gives you the peace of mind that comes with knowing Trek and Bontrager have your back. We appreciate that carbon wheels are a serious investment, and this program was designed to help you feel fully confident in your purchase.
For the First Two Years
If you damage a Bontrager carbon wheel while riding within the first two years of ownership, we will replace or repair it for free. It’s that simple. This coverage applies to Bontrager carbon wheels that come stock on bikes as well as aftermarket wheel purchases.
After Two Years
We provide continued coverage beyond the first two years from the original date of purchase, with steeply discounted rebuild or replacement of a damaged Bontrager carbon wheel. Costs are wheel-dependent and shown in the table below.
Carbon Care Offers Two Options
The option is determined by the wheel and the severity of the damage.
- Repair - The repair of a damaged rim (including spokes, decals, nipples, and washers where needed) and factory rebuild on the original hubs
- Replacement - A complete wheel replacement
If you suspect your wheel is damaged:
- Stop riding the bike
- Bring your bike into Cycle Loft
- We will initiate the process to have your wheel replaced or repaired through Carbon Care.