Satisfaction Guarantee

Shop With Confidence at Cycle Loft

Whether you're looking for a new bicycle, cycling apparel, or the latest bike equipment, you can rest assured that'll be happy with your purchase at Cycle Loft. Please review our satisfaction promises and contact us today with any questions. 

You're Going to Love Your Bike

At Cycle Loft, we want you to be happy with your bicycle purchase. If you are happy with your bike's fit, feel and function, then you will ride it more. 

If you are not satisfied with your new bicycle purchase,  please bring it back along with the original receipt within 30 days for exchange. Some reasonable restrictions apply. Ask a store manager for details.

Unconditional Bontrager Guarantee

Ride it and love it. If not, we’ll take it back. It’s that simple.

If for any reason you’re not satisfied with your recent Bontrager apparel or equipment purchase, return the item—along with the original sales receipt—within 30 days of purchase date for exchange or store credit.

Cycle Loft Price Match Guarantee

Our goal is to always have the lowest price available so we can be your one stop shop. If you find an identical product in stock at a local retailer in their store or online at a lower price, let us know and we will happily match that price for you. Proof of advertised price must be presented to qualify. Price match does not apply to prices advertised by online market places such as Amazon, eBay or Craigslist. 

PLUS - if we lower the price on any item you purchased from us within 30 days, we will gladly refund the difference in price when you bring your in your receipt. Want to save time? Let us shop for you. Just ask, and we'll do a quick online search for you to see if we can find a better price. See official requirements.

Official Requirements

Must be the exact same item, including size, color and year. Item must be in stock at an authorized US dealer of that product (does not include online market places such as Amazon, eBay or Craigslist). We must be able to verify with the original copy of an ad or link to the website. We reserve the right to not match items that are below our cost. Other offers, such as 12 Month Deferred Financing, % discount coupons, etc. cannot be combined with price match.

How to Match a Price

Bring in an ad or the website link for the item in question and a manager will determine if you are eligible.